Just wanted to take the time to drop you a note of thanks for the hard work you did for my wife and I in our search for a new (to us) vehicle.
Like most people, when my wife and I decided it was time to retire the 12 year old 165,000 mile car I was driving, the prospect of vehicle shopping and buying process did not excite us, to say the least. I work full time travelling around the state, and my wife is a stay at home mother with our 20 month old son. To find the time to enquire, drive, haggle, etc on a variety of vehicles at a variety of dealerships was just about impossible for us. We were also very aggressive in what we were looking for in a vehicle. Low mileage, and with myself being a Marden by blood and employment, well, let’s just say the price had to be right.
I had met and worked with Richie at charity events in the past, and I knew he was a straight-shooting honest guy (I’ll let the fact that he’s a Yankees fan slide). The price he charges for his services looked great to us, and we figured why not. Nothing required up front other than a phone call and the info on what we were looking for. Okay, Richie – get to it!
Within three days of getting the initial information to Richie, he had visited several dealerships, and made phone calls to many others. He narrowed the field down to a few cars for us, and we decided to meet him at a dealership and see what magic he could come up with. Needless to say, I was VERY impressed!
The price of the vehicle was well within our budget, and he was able to leverage a great price for our trade-in. It was great to not feel intimidated or overwhelmed at the dealership with Richie there. He’s an industry insider, and it was nice to have that on our side of the table. We were able to find the vehicle we wanted, at the price we wanted, and we only had to make travel/babysitting arrangements once to buy the vehicle.
At the dealership, Richie showed us the stack of other customer vehicle requests he was working on. I was blown away – with the way Richie had treated my calls and inquiries, I honestly felt we were the only customer he was working with. That is customer service at its finest, in my opinion.
I’ve literally been born and raised within a family and business that prides itself on providing deals, low prices, and customer-first service. Richie gets a 5-star rating on all of these, in my opinion. I’m looking forward to spreading the word on how Richie worked for us, and I can’t wait to send more business his way.
I can’t stress enough the value of what Richie does for the price. We literally saved thousands of dollars and hours of time, for what I consider a small pittance with the services he provides.
Thanks again Richie – I look forward to working with you in the future!